Shipping,delivery & return policy

How to order & Exchange

Who Should I Contact If I Have Any Questions?

Our customer service department is available to answer all of your questions from Monday till Saturday (10 am till 7 pm).

You can contact us via email for any inquiries : customerservice@massoudlingerie.com or by phone :+961 81 28 00 20

How Can I Exchange A Product? (Lebanon)

If for any reason you are not satisfied with an order, the item(s) can be exchanged  within 15 days of the merchandise’s delivery date by visiting one of our branches, or by contacting us on our WhatsApp number :+961 81 28 00 20

  • Please note that we have an exchange policy. No refunds!
  • The exchanged Items must be accompanied with its original receipt or any other proof of purchase
  • The exchanged items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
  • For hygienic reasons, briefs, panties cannot be exchanged.
  • Swimming costumes, and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Exchanges may not be accepted if this strip has been removed or if items are soiled.
How Can I Exchange A Product? (Interantional)

If for any reason you are not satisfied with an order, the item(s) can be exchanged  within 15 days of the merchandise’s delivery date

Simply contact us on our WhatsApp number to escort you through the exchange process :+961 81 28 00 20

  • Please note that we have an exchange policy. No refunds!
  • The exchanged Items must be accompanied with its original receipt or any other proof of purchase
  • The exchanged items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
  • For hygienic reasons, briefs, panties cannot be exchanged.
  • Swimming costumes, and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Exchanges may not be accepted if this strip has been removed or if items are soiled.
Can My Ordered Items be Gift Wrapped ?

Yes, you can select the size of the Gift Bag you want in your cart page, before proceeding to checkout.

How Do I Cancel My Order?

Please call us immediately at +961 81 28 00 20 on the same day of placing the order or the second day to check whether your order has been shipped or not.

Or you may visit your account under the “Order History” Tab and Click Cancel Order.

Payment & Shipment

What Shipping Methods Are Available?

All our Shipments are sent with Aramex

How Long Will It Take To Get My Package

Lebanon : Orders are delivered within 2 to 3 working days from placing them

International : Please contact us via WhatsApp : +961 81 28 00 20 with your order number, so we provide you with the tracking number of your package (www.aramex.com)

Under exceptional cases like a Lockdown, your order might take longer to be delivered.

How Can I Track My Shipment?

We don’t send out tracking codes automatically, instead Aramex sends you shipping updates to your email or mobile, whenever it has been shipped and when it is close for delivery.

You can also reach out to us at customerservice@massoudlingerie.com or WhatsApp us on : +961 81 28 00 20 , to send you the tracking number of your order via www.aramex.com 

Do You Ship Internationally?

Yes, we do via Aramex đź’ś

What Payment Methods are Available?

Cash on Delivery :

Lebanon, Bahrain, Kuwait, Oman, Qatar, KSA, UAE, Egypt and Jordan

 

For International Orders other than the aforementioned countries :

Western Union or Bank Transfer.
For details, please WhatsApp us on : + 961 81 28 00 20 to assist you better đź’ś

How Much Do I Pay For Shipping Fees?

Once you proceed to checkout, the shipping rate will be calculated on the checkout page. It will display before you click submit so you can decide if you want to continue with your purchase.